1. Who We Are

This website is operated by XTMIM. In this Privacy Policy, “XTMIM,” “we,” “our,” and “us” refer to the website owner and the team responsible for handling website inquiries, project communication, engineering review, quotation support, and related business communication.

Website: https://xtmim.com/

Company name: XTMIM

Business address: [Business Address]

Privacy contact: privacy@xtmim.com

2. Information We Collect

We collect information that you provide directly to us, information generated when you use our website, and information needed to respond to engineering or business inquiries.

Information You Provide Directly

• Name, company name, job title, email address, phone number, and country or region.
• Inquiry details, project background, application requirements, estimated annual volume, target material, tolerance needs, surface finish requirements, and production expectations.
• Files or technical information you choose to submit, such as 2D drawings, 3D CAD files, product photos, specification sheets, inspection requirements, or RFQ documents.
• Messages you send through contact forms, email, chat tools, or other communication channels linked to our website.

Information Collected Automatically

• IP address, browser type, device type, operating system, approximate location, referring page, pages viewed, time spent on pages, and interaction data.
• Cookie identifiers and analytics data used to understand website performance, improve page structure, and evaluate visitor behavior.
• Security logs used to protect the website from spam, abuse, unauthorized access, or technical attacks.

3. How We Use Information

We use collected information for business, engineering, communication, website operation, and security purposes.

4. Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to operate the website, remember basic preferences, measure website traffic, and improve user experience.

Types of Cookies We May Use

• Essential cookies: Required for website security, form operation, and basic site functionality.
• Analytics cookies: Used to understand page visits, traffic sources, user behavior, and website performance.
• Preference cookies: Used to remember certain user choices when available.
• Marketing cookies: We do not intentionally use advertising cookies unless clearly disclosed through the website or a cookie consent tool.

Google Analytics

We may use Google Analytics or similar analytics services to understand how visitors use our website. These tools may collect information such as pages visited, device type, browser type, approximate location, referral source, and interaction data.

You can control cookies through your browser settings. You may also use available browser tools or Google-provided options to limit analytics tracking where applicable.

5. Drawings, Technical Files, and Project Information

Because XTMIM is a B2B manufacturing website, users may submit drawings, CAD files, specifications, material requirements, tolerance requirements, photos, or other project-related information for engineering review or quotation.

We use this information only for project communication, manufacturability review, material and process evaluation, quotation preparation, sample planning, production feasibility assessment, and related business communication.

Project drawings, CAD files, and technical specifications are reviewed only by team members or necessary service partners involved in engineering review, quotation, sample planning, production communication, or related project support.

We do not publish, sell, or use submitted drawings, CAD files, confidential project files, or customer-specific technical information for public marketing without permission.

6. Confidential Project Files and NDA Requests

For projects involving confidential drawings, unreleased products, proprietary structures, customer-specific technical specifications, or sensitive commercial requirements, you may contact us before submitting files to discuss appropriate handling methods or NDA requirements.

We recommend that highly confidential drawings, regulated technical data, trade secrets, or sensitive commercial documents be shared only through agreed business communication channels after both parties confirm the project communication requirements.

If an NDA is required before engineering review, quotation, DFM discussion, sample planning, or production feasibility evaluation, please inform us before sending confidential files. We will review the request and confirm the appropriate communication process.

7. How We Share Information

We do not sell personal information. We may share information only when necessary for website operation, business communication, engineering review, service delivery, legal compliance, or security protection.

Information May Be Shared With

• Internal sales, engineering, quality, project, and management team members who need the information to respond to your inquiry or review your project.
• Website hosting providers, email service providers, analytics providers, CRM systems, security tools, or IT service providers that support website and business operations.
• Logistics, inspection, production, or business partners when needed for an active project and only to the extent necessary for that project.
• Legal, regulatory, or government authorities when required by applicable law, legal process, or to protect our rights and security.

Service providers are expected to use information only for the services they provide to us and to protect it using reasonable security measures.

8. International Data Transfers

Because XTMIM serves international B2B customers, information you submit may be processed in countries or regions outside your own. Data protection laws may vary by location.

When we transfer, store, or process information internationally, we take reasonable steps to protect the information in accordance with this Privacy Policy and applicable legal requirements.

9. Data Retention

We retain personal information and project communication only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Typical retention purposes include responding to inquiries, maintaining project records, supporting quotation history, handling business communication, resolving disputes, meeting accounting or legal requirements, and protecting website security.

If you ask us to delete your personal information, we will review your request and delete or anonymize the information where required, unless we need to retain certain information for legitimate business, legal, security, or compliance reasons.

10. Data Security

We use reasonable technical, organizational, and administrative measures to protect personal information and project information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email system, file transfer method, or internet-based communication can be guaranteed to be completely secure. Please consider this before submitting confidential technical information or sensitive project files through online channels.

11. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

Possible Rights May Include

• The right to request access to the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of personal information, subject to legal or business record exceptions.
• The right to object to or restrict certain types of processing.
• The right to withdraw consent where processing is based on consent.
• The right to request a copy of certain personal information in a portable format where applicable.
• The right to opt out of certain types of sale, sharing, or targeted advertising where applicable.

European Economic Area, United Kingdom, and Similar Regions

If you are located in the European Economic Area, the United Kingdom, or another region with similar privacy laws, our legal basis for processing may include responding to pre-contractual requests, performing a business agreement, legitimate business interests, consent, and compliance with legal obligations.

California Residents

If you are a California resident, you may have rights under California privacy laws, including the right to know what personal information is collected, used, disclosed, sold, or shared; the right to request deletion or correction; the right to opt out of sale or sharing where applicable; and the right not to be discriminated against for exercising your privacy rights.

We do not knowingly sell personal information. If we later use advertising technologies that may be considered “sharing” under applicable law, we will update this Privacy Policy and provide required choices where applicable.

How to Exercise Your Rights

To exercise your privacy rights, please contact us using the contact information in this Privacy Policy. We may need to verify your identity or your authority to act on behalf of another person before responding to the request.

12. Contact Form Privacy Notice

13. Children’s Privacy

Our website is intended for business users, engineers, procurement teams, project managers, and manufacturing-related visitors. It is not directed to children, and we do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can review and delete the information where appropriate.

14. Third-Party Links

Our website may contain links to third-party websites, technical resources, industry organizations, standards bodies, or service providers. We are not responsible for the privacy practices, content, or security of third-party websites.

Please review the privacy policies of any third-party websites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, analytics tools, legal requirements, or data handling practices.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. Continued use of the website after an update means you acknowledge the revised Privacy Policy.